Change Management Success During COVID-19
Online Booking Tool Upgrade Rollout
From December 20 to June 21, disruption brought opportunity. Less people travelling meant we could dedicate our resource to accelerate the pace of technology change for our customers. An agile approach was crucial as we upgraded our customers to a unique-to-market online booking tool SAVI, which takes inspiration from the very latest in AI. With richer and exclusive travel content, SAVI is built on a foundation of exceptional market knowledge and customer insight. Enhanced user experience is helping our customers on the journey towards a healthy and confident return to travel.
Here's a breakdown of the effectiveness of our online booking tool technology upgrade. Find out how we support our customers, the benefits of the upgrade and what's coming up.