Comments by Tom Walley, Corporate Traveller Global Managing Director:

“We’ve had record levels of transactions and profit, but none of that has come at the expense of outstanding customer service, because we have also experienced record-level CSAT and NPS ratings, which are a direct reflection of customer satisfaction.  

“The year hasn’t been without some significant challenges, but we’re incredibly proud of our ability to retain and grow through it, and that can be put down to our very intentional strategy of focusing on our lane and elevating the customer experience, which is central to everything we do.  

“Today’s travellers demand efficiency from their travel companies, and we consistently deliver on that promise, which has resulted in retention rates of around 95 per cent.

“We’ve taken a strategic approach to automation and technology adoption that ticks two boxes: empowers our people to do more with less, and enhances the customer experience. The outcome is efficiencies for our people and our customers, and improved revenue as a result – not one or the other.  

“We’re excited for what lies ahead for Corporate Traveller. We’re looking at targeted geographical growth of new business. We are accelerating the deployment of features that are going to enhance the usability of our products, improve expense management for bookers and grow the access to travel content for our customers.

“As always, we owe every part of our success to our people, who have an authentic understanding of their customers’ businesses, and continue to take Corporate Traveller from strength to strength. I am incredibly grateful for their dedication.” 
 

Comments by Victoria Courtney, Managing Director, Flight Centre Travel Group New Zealand 

“Flight Centre Travel Group New Zealand delivered positive growth for FY25.

"Across our leisure business, travel demand remained steady. Our focus continues to be driving growth across our brands and expanding our footprint. Flight Centre New Zealand opened a new store in Rangiora with further store openings planned in FY26. We also launched our new Flight Centre Luxury Travel business.   

"Travel Money NZ, our currency exchange offering, underwent extensive expansion this year, and is now trading from fourteen locations nationwide.  
Our Independent pillar has undergone significant change in FY25, most notably with the launch of Envoyage last August. This new brand, dedicated to travel entrepreneurs is well positioned to continue its expansion as more travel professionals seek autonomy with support. 

"Travel Associates New Zealand, who’s offering caters to premium travellers, continues to contribute to the region’s strong performance. 

"The corporate arm of our New Zealand business delivered a standout result in FY25. Both FCM and Corporate Traveller New Zealand have been successful in securing new business, and achieving high retention rates, contributing to a record performance for both brands.

"Flight Centre Travel Group New Zealand was also proud be recognised once again as a Great Place to Work. This is a testament to our culture and our people, who are truly passionate about travel and delivering outstanding travel experiences for our customers."