Customer Testimonials

Supporting our customers through the recovery of business travel

We asked customers to spill the beans

After another year when business travel was more complex than ever, Corporate Traveller checked in with customers to see how we’re doing. While we can’t personally get more planes in the air – but we would if we could – we’re committed to managing, streamlining and improving the things we can control.

Things like working closely with customers as part of their team, developing the latest tech tools, delivering accurate and transparent reports, providing support 24/7 and squeezing the most value out of every travel dollar.

Corporate Traveller also takes time out to listen to customers, so we can constantly evaluate our customer service and satisfaction. This vital and honest feedback shapes, and reflects, the way we work with customers to deliver on their objectives and to meet their expectations.

How we support our customers everyday

Corporate Traveller have been amazing to work with and incredibly flexible. We’ve had a customised Travel Booking solution that aligns fully to our Travel Policy rules. We have a dedicated Travel Manager looking after us who understands our business, our priorities and the way we work. All our requests and needs have fully been met; from setting up our account and making bookings in a way that suits us, modifying our policy rules, to the way we pay; our invoice is customised to work with our finance systems, and has all the data we need, supplied in a format that works for us.

Zoë Robinson, Executive Assistant to the CEO - nib nz

The team at Corporate Traveller make all our travel bookings seamless and nothing is ever a problem for them. Their customer service is outstanding.

Kevin Obern, Managing Director - OfficeMax

I really value having a dedicated Corporate Traveller Travel Manager to look after my travel, which at times can be very last minute. Our Travel Manager knows all my likes and dislikes and is able to sort out all my travel arrangements with ease. Having the 24-hour service is crucial too when plans change last minute while overseas. Nothing is ever a problem.

Dave Harper, Sales Manager - Southern Spars

JLE are extremely satisfied with how Corporate Traveller has worked with us to meet our invoicing requirements. Corporate Traveller has put in place a system that captures all present and future data to ensure that our accounting system is always up to date and JLE needs are met.

Shelley McKinstry, Finance Manager - JLE

Carolyn Richards (our travel manager) is brilliant! I never saw the need for travel agents until dealing with Carolyn. Friendly, professional and super efficient. Thank you for the great service.

Warrick Meyer, Tasman Cargo Airlines

United Against COVID-19 Customer Stories

How we supported our customers during COVID-19 | Customer Stories

Corporate Traveller has ensured that the system that we implemented, works for our business needs, matches our travel policy, and meets the expectations for our employees travelling. We are looking forward to being able to use the booking tool to its full advantage once the borders re-open and our travel rate increases. Throughout the implementation, Aisling and all the Corporate Traveller team were approachable and informative with a high level of professionalism.

Natalie Bullions, Office Manager - Invenco

Moving to Corporate Traveller as a travel management company 3 months ago has been beneficial on so many levels. However none more so that moving into the restricted travel scenario with COVID 19. Without requesting, we received a list of all forward travels bookings so decisions could quickly be made on what travel needed to be placed on hold or credited. The Corporate Traveller Travel team have been outstanding in recommending best case scenarios and looking at the best options in locations for our drivers on essential services where motels and hotels with restaurant have been shut down. This has provided our operations teams with a service they would have once needed to do themselves in amongst the busy operational tasks are managing during the lockdown. A big thanks to Corporate Traveller for assisting us in getting through these extenuating times.

Sue Alexander - TIL Logistics

Corporate Traveller has been our Travel Management Agency since 2012 and we have developed strong working relationships with their travel team. They are all friendly, knowledgeable and proactive in assisting us with a range of travel requirements, including domestic/long-haul/short-haul flights, accommodation, rental cars, and assistance with annual contracts for preferred hotel/rental car/airlines as requested. The after-hours team are also excellent in handling travel emergencies. The online travel booking tool, which we use extensively, particularly for domestic and trans-Tasman bookings, is efficient and effective and the customised quarterly reporting is beneficial. We have no hesitation in recommending Corporate Traveller to any prospective client.

Sharon Walshe, Executive Assistant - Mainfreight

During this COVID-19 period, I have found Corporate Traveller's service to be outstanding. We have received constant updates and detailed reporting. The team have offered a lot of solutions and have been a great support throughout this time. Thank you especially to the Albany team and our Account Manager Raychil Coutts.

Linda Woolliams, Receptionist / Office Administrator - OfficeMax

We had to try to get students back to their home countries amidst the chaos of COVID-19 closing borders. The customer service from our Travel Manager, which is always amazing, has been fantastic throughout this difficult time. Her extensive travel experience, calmness and compassion has been truly appreciated.

Emily Woodroofe, Programme Coordinator - Fred Hollows Foundation

Antarctic Heritage Trust have been using Corporate Traveller for a number of years. The Trust have always found their staff extremely helpful, knowledgeable and approachable. Over the years, the Trust has had to use their out of hours service, which has been easy to access. This service has been exemplary with staff always willing to find a solution.

Recently, due to the global travel restrictions brought about by Covid-19, Ashleigh Evans (our Account Manager) made herself available out of hours as we negotiated flights back to New Zealand for a group of young explorers from South America. It was a stressful time and we were most impressed with Corporate Traveller’s professional communication and speed in dealing with this challenging situation.

We highly recommend Corporate Traveller as a professional organisation, with efficient, knowledgeable and conscientious staff.

Francesca Eathorne, General Manager Operations and Communications - Antarctic Heritage Trust

Hear what our customers have to say about our exclusive SmartFLY programme

Thanks to Corporate Traveller we have not only saved time & money, we have been rewarded with extra bonus Airpoints! Such a fantastic deal and would highly recommend working with the team at Corporate Traveller!

Olivia Kruger - Diversitas

SmartFLY is an excellent programme that rewards you for day to day flights. We have earned enough dollars to pay for upgrades on our long haul flights. Would encourage all to join this programme it is a worthwhile investment.

Allister Laurent, Operations Manager - Pacific Basin Shipping

We are thrilled to be part of the Corporate Traveller SmartFLY scheme and just love getting the double points.

Raelene - Hesketh Henry

In partnership with Airpoints™ for Business, SmartFLY lets your business earn 40% bonus Airpoints Dollars™ on all eligible business flights, on top of what the traveller already earns.